1. Introduction Casselys ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR) and relevant Irish and UK privacy laws.

By using our platform (website or app) and services, you agree to the terms outlined in this policy.

2. Information We Collect We collect the following information from users:

• Personal Identification Information: Name, email address, phone number, address, and other necessary contact details.
• Booking Information: Details regarding the event or booking (such as event type, date, number of tickets, etc.).
• Payment Information: Credit card details or other payment methods.
• Device Information: IP address, browser type, operating system, and app usage data.
• Cookies: Information gathered through cookies for functional and analytical purposes.

3. How We Use Your Information We use the data we collect for:

• Processing bookings and handling payments for events like Fundamania, Xtreme Funfair, and Panoramic Wheel.
• Providing customer service support and managing user accounts.
• Sending booking confirmations, event updates, and promotional material (if opted-in).
• Improving our platform's functionality, personalizing user experience, and ensuring site/app security.
• Legal compliance and dispute resolution where necessary.

4. Legal Basis for Processing We process your personal data based on the following legal grounds:

• Consent: Where you have provided consent (e.g., for marketing communications).
• Contract: For the performance of a contract (e.g., to complete a booking).
• Legal Obligation: Compliance with legal requirements.
• Legitimate Interest: Improving our services and ensuring security.

5. Data Sharing We may share your personal information with:

• Service Providers: For processing payments, email distribution, hosting services, and analytics.
• Third-Party Partners: For providing you with event services (e.g., Fundamania, Xtreme Funfair, Panoramic Wheel).
• Legal Authorities: Where required to comply with legal obligations.

We do not sell, trade, or rent your personal information to others for marketing purposes.

6. Data Retention We will retain your personal information only for as long as necessary for the purposes set out in this policy and as required to comply with legal, tax, or reporting obligations.

7. Data Security We have implemented industry-standard security measures to protect your data. However, no online platform is completely secure. You are responsible for maintaining the confidentiality of your password and account access information.

8. Your Rights You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct any inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: Limit how your data is processed.
• Right to Data Portability: Receive your data in a commonly used format.
• Right to Object: Object to the processing of your data for specific purposes.

To exercise any of these rights, please contact us at info@casselys.com.

9. Cookies We use cookies to improve user experience and analyze site traffic. You can manage or disable cookies via your browser settings, although this may affect the functionality of the platform.

10. Updates to this Privacy Policy We reserve the right to update this policy at any time. Changes will be posted on our website, and where appropriate, notified to you via email or platform notifications.